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Customer Support
We’re here to assist you! Our dedicated team strives to provide prompt and attentive customer support. We typically respond to inquiries within 72 hours, Monday to Saturday. Please note that response times may vary during weekends and holidays. Rest assured, we’re committed to addressing your questions and concerns as soon as possible.
Send inquiry
Send us your inquiry and let the tail-wagging begin! We’re excited to hear from you and help you with any questions, comments, or special requests you may have. Fill out the form below, and our dedicated team will get back to you with a paw-some response in no time. We can’t wait to assist you and make your experience with EcoPawly truly exceptional!
Frequently Asked Questions
Yes, we carefully select eco-friendly pet products that align with our commitment to sustainability. While we may not provide detailed information about materials and manufacturing processes, rest assured that we prioritize the well-being of pets and the planet.
Currently, we only ship within the United States. We apologize for any inconvenience caused to our international customers and appreciate your understanding.
We do not offer refunds or exchanges, except in cases of damaged or defective items. Please review our Refund Policy for more details and contact our customer service team within 1 day of receiving your order if you encounter any issues.
Our dedicated customer service team is here to assist you. For any inquiries, concerns, or feedback, please fill out our contact form. We strive to respond to all messages within 72 hours.
Yes, we occasionally offer special discounts and promotions on our eco-friendly pet products. Stay updated on our latest offers by subscribing to our newsletter or following us on social media.
Yes, once your order is processed and shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment. If you have any questions about your order, please contact our customer service team.
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of secure payments through PayPal.
Once an order has been placed, we strive to process and ship it as quickly as possible. If you wish to cancel an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. However, please note that once the order is in transit or has been shipped, we are unable to cancel it.
Absolutely! If you’re interested in purchasing our eco-friendly pet products in bulk or for wholesale purposes, please contact our dedicated wholesale team. They will be delighted to discuss pricing, minimum order quantities, and any other details to accommodate your needs.
