Paw-sitively Curious: FAQs Central

Welcome to our FAQs page! Here, we have gathered answers to some commonly asked questions about EcoPawly and our commitment to providing eco-friendly pet products. If you have a question that is not covered here, please reach out to our customer service team, and we will be happy to assist you within 72 hours.

Are your products truly eco-friendly?
Yes, we carefully select eco-friendly pet products that align with our commitment to sustainability. While we may not provide detailed information about materials and manufacturing processes, rest assured that we prioritize the well-being of pets and the planet.

Do you ship internationally?
Currently, we only ship within the United States. We apologize for any inconvenience caused to our international customers and appreciate your understanding.

What is your refund policy?
We do not offer refunds or exchanges, except in cases of damaged or defective items. Please review our Refund Policy for more details and contact our customer service team within 1 day of receiving your order if you encounter any issues.

How can I contact customer service?
Our dedicated customer service team is here to assist you. For any inquiries, concerns, or feedback, please fill out our contact form. We strive to respond to all messages within 72 hours.

Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and promotions on our eco-friendly pet products. Stay updated on our latest offers by subscribing to our newsletter or following us on social media.

Can I track my order?
Yes, once your order is processed and shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment. If you have any questions about your order, please contact our customer service team.

What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of secure payments through PayPal.

Can I make changes to my order after it has been placed?
Once an order has been placed, we strive to process and ship it as quickly as possible. If you wish to cancel an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. However, please note that once the order is in transit or has been shipped, we are unable to cancel it.

Do you offer wholesale or bulk purchasing options?
Absolutely! If you’re interested in purchasing our eco-friendly pet products in bulk or for wholesale purposes, please contact our dedicated wholesale team. They will be delighted to discuss pricing, minimum order quantities, and any other details to accommodate your needs.

We hope these FAQs have addressed some of your concerns. If you need further assistance, please don’t hesitate to reach out. We appreciate your support in choosing EcoPawly as your trusted source for eco-friendly pet products.

The EcoPawly Team